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Terms & Conditions

1. Acceptance of Terms
By accessing and using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

2. Services
Our cybersecurity services are provided with the intent to assess, identify, and help mitigate potential security risks. We do not guarantee absolute security, as no cybersecurity solution can completely eliminate all potential threats.

3. Client Responsibilities

  • Clients are responsible for implementing recommended security measures

  • Clients must provide accurate and complete information during assessments

  • Clients must obtain necessary permissions before security testing

  • Clients are responsible for their own network and system configurations
     

4. Confidentiality

  • We treat all client information with strict confidentiality

  • Our team adheres to professional standards of information protection

  • Sensitive information shared during assessments will not be disclosed to third parties

  • We may use anonymized data for research and improvement of our services
     

5. Limitation of Liability

  • Our liability is limited to the cost of services provided

  • We are not responsible for indirect, consequential, or potential damages

  • Clients acknowledge that cybersecurity is an ongoing process requiring continuous effort
     

6. Payment Terms
Service fees are due upon completion of contracted work

  • Pricing is based on scope of work and complexity of assessment

  • Additional costs may apply for extended or supplementary services
     

7. Intellectual Property

  • Reports and recommendations generated remain our intellectual property

  • Clients receive a license to use reports for internal purposes

  • Reproduction or distribution of our materials requires written consent
     

8. Incident Response Limitations

  • In emergency incident response, our goal is mitigation and containment

  • Complete recovery cannot be guaranteed

  • We provide best-effort support based on available information and access
     

9. Modifications to Services
We reserve the right to modify our services, pricing, and terms at any time. Clients will be notified of significant changes.

10. Governing Law
These terms are governed by PA law. Any disputes will be resolved through arbitration.

11. Contact Information
For questions about these terms, please contact us at cyberops@r2rgroup.com

Last Updated: March 26th, 2025

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